Question 1

How do I cancel my account? What happens if I cancel?

Accepted Answer

You can cancel your account by contacting us and we’ll take care of the cancellation for you. Please provide at least 2 business days to process your request.

What happens when you cancel?

Q: What is the refund policy?

Pay-as-you-go credits refunds : Refunds for credit pack purchases can be made within 14 days of your invoice date, provided that you have not used any credits from the pack. 14 Day Trial : You are free to cancel your subscription at any time. Or, if the subscription just isn’t right for you, we’ll refund it within 14 days of your original invoice date, provided you have not used more than 5 credits and have not made use of any downloaded resources. There are no refunds on automatic renewal subscription dues (annual or monthly) after the initial 14 day trial period. File Download Refunds : PLR.me does not offer refunds or re-credits for downloaded files. File returns will only be considered based on technical issues with the file at the sole discretion of PLR.me.

Upon cancellation any unused credits (and access to the members only tools) will automatically expire on your billing date. So we recommend using your credits before you cancel.

| Tip: If you are thinking about cancelling but want to have some credits for future use, we recommend purchasing the members-only discounted credits from the My Credits page.

These additional members-only credits are greatly discounted and are only available while you have an active subscription. Plus, these additional members-only credits do not expire, even if you cancel your membership.

Question 2

I have trouble downloading or unzipping the file

Accepted Answer

Trouble Downloading

If you are on a mobile device like a phone or tablet, you may have trouble downloading the files because mobile devices like iPhones and iPads cannot unzip .zip files. You need to download free software from the App Store that can unzip the files. Just search for "unzip" in the App Store/Play Store.

If you are on a computer you can try to re-download the same file again from My Downloads. There is no charge for re-downloading any product you have already purchased.

If the download does not begin from your computer, please contact us.

Trouble Unzipping

Some clients get an error when attempting to unzip the file on Windows machines: "The destination path is too long" or "File path too long"

Windows has a known issue when unzipping files. This error is caused when you use Windows Explorer to extract files and it encounters a file path that exceeds the maximum character limit.

Thankfully it's an easy fix!

How to resolve this issue

Option 1: Move the zip file to your desktop and try extracting the zip file there.
Option 2: If that didn't work, go to: Connecting Dropbox.
Option 3: Use this free alternate unzipping tool called: 7-Zip, that can handle long file paths.

|| IMPORTANT: After installing 7-zip, RIGHT CLICK on the zipped file, then click "7-Zip".

**Here's a YouTube video showing how to unzip a file

Question 3

Connecting Dropbox

Accepted Answer

PLR.me content can be downloaded directly to your Dropbox account.

Before proceeding make sure you have a free Dropbox account.

Linking Dropbox to your PLR.me Account

Step 1: Authorize your Dropbox Account

On any product page, click the "Authorize Dropbox" button:

Alternatively, at the bottom of the My Account page, click Authorize Dropbox Account.

Step 2: Log into your Dropbox account

If you are already logged into Dropbox, a pop up box will ask you to confirm authorization:

Choose your Dropbox account to link to. That's it! Your Dropbox account is now linked.

Step 3: Downloading Directly to Dropbox

Now that your account is linked, the Authorize Dropbox button has now changed to Save To Dropbox:

When you click the Save To Dropbox button, your downloads will save to the /Dropbox/Apps/PLR.me folder on your linked Dropbox account.

Step 4: Changing the Default Download Location

If you wish to make Dropbox the default download location, go to the My Account page and select Dropbox from the dropdown box:

![](https://storage.crisp.chat/users/helpdesk/website/65b4a2921a0c3400

Question 4

How does the free account work?

Accepted Answer

We want you to take PLR.me for a test drive and see the amazing done-for-you content we have to offer.

When you create your free account you get 2 free download credits each month.

What are the limitations with a free account?

While you can see the entire library of brandable resources without limits, with a free account there are two main limitations:

You can only download items that are 2 credits or less.
Free credits do not rollover and expire monthly.

| Tip: You can use the credit slider on the sidebar to display products based on credit value. You can see all PLR Products that are 2 credits or less…

What can I get for 2 credits?

Question 5

What is the refund policy?

Accepted Answer

Pay-as-you-go credits refunds: Refunds for credit pack purchases can be made within 14 days of your invoice date, provided that you have not used any credits from the pack.

14 Day Trial: You are free to cancel your subscription at any time. Or, if the subscription just isn’t right for you, we’ll refund it within 14 days of your original invoice date, provided you have not used more than 5 credits and have not made use of any downloaded resources. There are no refunds on automatic renewal subscription dues (annual or monthly) after the initial 14 day trial period.

File Download Refunds: PLR.me does not offer refunds or re-credits for downloaded files. File returns will only be considered based on technical issues with the file at the sole discretion of PLR.me.

Question 6

I don't really know what to do with the PLR.me content. Any ideas?

Accepted Answer

Private Label Content is about so much more than filling up your blog.

In fact, if that’s all you did, it would be a waste of this powerful done-for-you PLR.me content!

It's about creating courses, webinars, live events, membership sites, and physical resources that you can give to your clients during your coaching sessions.

This is the kind of stuff you can charge extra for and this opens yet another income stream for you.

Our most successful clients use the same brandable content in multiple ways, both on and off their site…

…in private members areas, in physical books, in videos, podcasts, live streams, and emails… and so on.

When you do this, you’re changing the game and unlocking massive opportunities.

Here are some ideas:

Lead magnets
Content upgrades
Magazines
Products
Courses
Infographics
Podcasts
Audio Books
Physical Products
Videos
Podcasts
Webinars
Printed handouts
Membership sites
Blog posts
Emails
Social posts
Live Events

Different mediums, different formats, and different places that extend your reach and attract new clients with ease.

So, mix it up. Give your clients a variety of resources in the medium they prefer.

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