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Got billing questions?
How do I cancel my account? What happens if I cancel?
You can cancel your account by contacting us and we’ll take care of the cancellation for you. Please provide at least 2 business days to process your request. What happens when you cancel? Upon cancellation any unused credits (and access to the members only tools) will automatically expire on your billing date. So we recommend using your credits before you cancel.
What is the refund policy?
Pay-as-you-go credits refunds: Refunds for credit pack purchases can be made within 14 days of your invoice date, provided that you have not used any credits from the pack. 14 Day Trial: You are free to cancel your subscription at any time. Or, if the subscription just isn’t right for you, we’ll refund it within 14 days of your original invoice date, provided you have not used more than 5 credits and have not made use of any downloaded resources. There are no refunds on automatic renewa
Why did my credits expire?
If your renewal payment fails, or if you cancel your monthly or annual membership, unused credits automatically expire on your renewal date. If you would like to keep your unused credits, you can re-subscribe (or re-submit a failed payment) within 7 days and contact us to re-instate the expired credits.
Can I pause my membership?
Unfortunately, it is not currently possible to pause or put your membership on hold. However, please contact us about a possible downgrade option so you can keep any unused credits.
Canadian Tax (HST)
Our business is based in Toronto, Ontario. Being a Canadian business doing business in Canada, we need to collect and pay taxes as per Canadian law. Only Canadians need to pay sales taxes (HST) because they live in Canada. Since the US dollar is the standard currency for online purchases (and over 90% of our business comes from US clients), we charge in US funds. Of course, the fact that the pricing is in US funds doesn't matter as per Canadian law – we still need to collect and pay taxes as a